Terms & Conditions
Our goal is to make lingerie shopping at Bras and Honey a pleasant experience from start to finish. Our Terms & Conditions have been put together in accordance with the laws of England and Wales. This means by ordering from us you agree to submit to the non-executive jurisdiction of the English Courts.
Ordering
You can browse our products on our website at anytime and add items to your shopping bag. When you are happy with your order and wish to proceed to the checkout you will then be required to login or if you a new customer register your details. During the checkout process you will also be asked to select a preferred delivery address and to make your payment by entering your debit or credit card details on our secure page. When your order is complete we will send you an ‘order confirmation’ email which you should retain for your records.. If for any reason your product is no longer available we will notify you straight away and offer you an alternative.
Security
We are confident all transactions are totally secure because all the details that you send to us are encrypted and sent across a secure connection (128-bit). You can see that the shopping bag and checkout is a secure area of our site because a padlock symbol or key will appear in the bottom of your browser or at the top to the right of the website address bar.
The technique of 128-bit encryption is a technological standard for e-commerce and is certified by Equifax Certificate Authority. This means that the information you send us cannot be read by anyone other than the Bras and Honey team. We do not store any credit card details.
Contract
When you place an order with us you are seeking to enter into a contract with Bras and Honey Ltd. Your order represents an offer to us to purchase a product. This is accepted by us when we dispatch the product to you and is confirmed when we send you the ‘Dispatch Confirmation E-mail’ at which time our acceptance will be complete. Any items listed in the same order which we have not confirmed in a “Dispatch Confirmation Email” do not form part of that contract.
Payment
We can verify our payment page is 100% secure as we use Protx secure payment system. We do not store card details.. All card payments will be charged at midnight of the day of the transaction. If you notify us you wish to cancel your order after this time we can apply a refund and in most cases the money is back on your card in 3 working days.
Delivery is only charged once regardless of how many shipments we send you.
Stock Availability
You will be shown one of the following stock status options on selecting your size on the product page:
Status 1. Order Now – Immediate Dispatch
This status allows you to add lingerie products to your shopping basket and selected goods will be dispatched usually on the next working day.
Status 2. Order Now - Expected dispatch 5 - 10 working days
This status will inform you of a delayed delivery of the relevant item from the manufacturer, which is usually 5-10 working days however, we cannot guarantee this as sometimes we are informed by the supplier this may be longer than expected, at this time we will notify you of any delays and allow you to either be refunded or continue to wait a little longer for your item.
Status 3. Limited Availability
This status can sometimes be shown for some fashion lines where the stock is limited. You can not order this item until we have checked on the availability and notified you this when this will be in-stock, you can request to be notified once this product becomes available by entering your email and phone number on the product detail page availability form.
Status 4. Pre-Order (Request)
This status is a request from you that you are interested in ordering this product from us, we will then notify you by email when the range comes in to stock and is available to order, we do not take any payment from you this is purley a request to be notified first when stock arrives.
Back Orders
We aspire to 100% in-stock availability. We provide clear stock status information when placing your order. See ‘Stock Availability’ for more information.
If we are out of stock of a particular item but are expecting further deliveries from the manufacturer, you can still place an order. This is shown as ‘Status 2 ’. The waiting time for new supplies could be from 5 to 10 working days, but it can occasionally be longer. On those rare occasions, we would contact you via e-mail with the option of continuing to wait or cancelling the order and receiving a full refund for the order value and delivery costs.
Unfortunately, manufacturers do sometimes discontinue lines with no advance warning. We have no control over this, but will let you know if we are no longer able to fulfil an order as soon as we have been notified, we will also offer to compensate you in some for by offering a discount of another item.
What if some of the items in my order are not available straight away?
You will only be charged once for delivery however many separate shipments we send to you as part of the same order. We will decide either to hold your order if we are due to receive your items from the supplier in the next few days or we will choose to send your itmes in split deliveries if the items are likely to take longer than 5 days to received by us we will send your order in seperate shipments.
For Europe and Rest of World Deliveries
We will always wait until we have your full order before sending out, therefore if you have some items on 5 - 10 working days dispatch notice, we will wait until we have received this and sent the full order. This is to reduce the possibility of parts of your order being lost in transit.
Delivery and Returns
We guarantee that all products will always be shipped as soon as possible, subject to payment card authorisation and stock availability. Please refer to the delivery page for cost and expected delivery times.
We will not charge for additional shipments unless we send more than two which we will notify you that this will require an additional charge. All original delivery charges will not be refunded.
Returns Guarantee - Free Exchanges and Refunds
We offer a 100% guarantee that if you are in any way dissatisfied with the goods you have ordered, we will exchange or refund the cost of the goods- provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact within 28 days from date of dispatch.
Returns Guarantee - Sale Items
We can offer an exchange of any other product on our website for any sale items if returned to us as above, within 10 days. Sale items are non-refundable.
Please ensure that briefs/thongs/swimwear etc are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.Gift boxes and delivery costs are non-refundable.
Please note: We can not accept returns of strings for hygienic reasons.
Free UK Exchanges
If you have requested a replacement we will dispatch this to you on the next working day if the item is in stock. Otherwise we will inform you of availability and estimated time of delivery. You will not be charged for this re-delivery within the UK. If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order.
If you have requested a refund or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed. Please note that we are unable to offer credit notes.
Half Price Delivery - For exchanges and additional deliveries outside UK
If you have requested a replacement and live outside the UK we will send an exchange or up to two additional shipments to you at half the delivery cost. Prices are listed on the delivery page.
Gift Boxes should not be included with any returns as this will increase the returns cost.
For free UK Delivery for orders over £70
We reserve the right to charge for deliveries where items returned change the total order value to less than £70.
We will inform you as soon as we receive your returns and process your refund on the credit card used to place the order. Please allow up to seven days from receipt of your return for this to be done.
Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
If you believe the goods we have supplied to you are faulty, you should follow the returns procedure stated above. Please see under’ How to return your items’. We will investigate the fault with the manufacturer. Notify us of any faults by email first to returns@brasandhoney.com
Please note: We can not take any responsibility for damage caused to items caused by elements such as bleach/chlorine from swimming pools or by machine washed or high temperature heat, all our garments should be treated as delicate and gently hand washed in cool water to avoid damage.
Gift Box - £3.50
If you have selected the Gift Box option along with your UK Delivery in the shopping bag page, we will wrap your order in deep pink tissue paper and enclose in a silver or pink gift box finished with contrasting colour ribbon. Please do not include the gift box with any returns. Gift boxes are not refundable.
10% off first order promotion
From time to time we may offer a 10% discount for all first ordersm this applies to new customers who have not previously ordered with us, If you receive this discount but return your items we will still honour the discount on your next order, please contact us for details. The 10% off first order discount does not apply to sale items or delivery charges. Only one discount code can be applied at any time.
Customs, Duty and Taxes
Customers are solely responsible for both: complying with all laws and regulations of the country in which the goods are received any incurring additional charges that might arise due to customs clearance etc.
Please note: that additional security checks for postage in transit might also delay the delivery beyond our control for international shipments.
Honey Club E-news - Offer/Discount Codes
You can benefit from being a ‘Honey Club Member’, and benefit from emails containing offer and discount codes to use on the website you can unsubscribe from the newsletters at any time details of how to do this are always contained on the footer of each email. Offer codes may have a valid and expiry date may be set. Offer codes can only be redeemed by the person they are issued to and once only unless stated otherwise. Offer codes or discount promotions do not apply to sale items or delivery charges. Only on discount code can be used at any time.
Please ensure that your details are correct and up to date to enjoy all benefits to the full extent, and inform us if you suspect any unauthorized use of your account or simply if any of your registration details change.
Faulty Goods
If you feel your product is faulty and require an exhange please first notify us of the fault by email to returns@brasandhoney.com we will then contact you back regarding the next steps.
Conduct
All website users must agree not to use this website for any fraudulent purposes or unlawful activity. Every attempt to use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way will be prosecuted.