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We offer returns provided that you return items to us in their original condition, in waterproof packaging or similar, unworn, unwashed condition and with all labels intact within 30 Days from the original shipment date.
You are responsible for return shipping costs. We will either offer an exchange or refund the cost of the goods excluding any delivery charges - If your return is received by us after than the allowed timeframe you will be charged a restocking fee of $10 of 20% whichever is greater.
Upon receipt, our goal is to process your request within 2 business days.
Final Sale Items -- All close-out / final sale items are non-returnable and non-exchangeable. This includes but is not limited to all final sale items ending in $0.99.
Please ensure that briefs, thongs and shorts are tried on over your own underwear for hygienic reasons.
We reserve the right to refuse refund or exchange of items, where it is apparent that the item/are not in pristine and new condition or where items are in any other way compromised.
Please note that we are not able to accept returns of strings for hygienic reasons.
In order for us to receive your returns, please complete the returns note sent with your parcel stating your name and order number. Should you require an exchange, please provide the relevant product name, code, color and size on the returns slip for us to make sure we can provide your replacement as quickly as possible. Always state your name and your order number on the returns slip, we may not be able to locate your order if this is not done.
Where a refund is requested for returned product(s) please note that a refund may take up to two weeks to show on your account that you used to pay with. Please allow for this time before contacting us.
Important: Refunds cannot be issued until we have received your returned goods. It is your responsibility to ensure we receive your returned product(s) back with us, we recommend that goods are returned via a tracked method.
Please also consider the size of the bag with your return, we don't want returned items to be damaged by being stuffed in a bag too small.
Please mark on the outside of your parcel if it is a return or refund required as this will speed things up.
Please see our Terms and Conditions for full details on our returns policy.
All items should be returned to our returns address below:
Bras & Honey : 'your order number', 4242 Camino Del Rio N, Suite 9, SAN DIEGO,CA 92108, USA